As a professional manufacturer of environmental testing equipment, Beier can provide you with specialized, high-performance equipment while also offering comprehensive professional services throughout the design, production, and use of the equipment.
We have a rich product line and extensive service experience, allowing us to offer customers comprehensive professional custom services. Our engineers will first customize an initial plan and technical parameters based on customer requirements and the actual site conditions. Once the plan is confirmed by the customer, we proceed with product refinement. Production will only begin after both parties agree on the finalized plan and sign the contract.
Display of custom-made environmental test chamber
When the equipment arrives at your designated location or factory, our technicians will provide on-site installation and debugging to ensure that the equipment is in optimal condition when you start using it. If this is your first time purchasing or using our equipment, we provide on-site training for your operators and maintenance personnel free of charge to prevent damage caused by unfamiliarity or operational errors. We offer relevant documentation and materials, continuing until your staff can operate the equipment skillfully and perform routine maintenance and troubleshooting of common issues. Of course, we also welcome you to send staff to our factory for further learning, where they can tour our production process and gain a comprehensive understanding of our manufacturing capabilities.
For each piece of equipment leaving the factory, we perform the following services prior to shipment and during installation and debugging to ensure the equipment operates properly:
- All equipment, cable wiring, and power distribution must be secure.
- All connections, doors, and covers must be properly installed and adjustable.
- All exposed metal parts should be grounded according to IEC regulations and requirements. Grounding points should meet system requirements.
- All power sources must be equipped with fuses or other protection devices that can safely and automatically disconnect in case of failure.
- All protective covers must be properly fitted. Labels and signs should be accurate and installed in appropriate locations.
- The interior and exterior of enclosures and chambers should be clean and free of debris.
- The insulation resistance of cables and equipment should be greater than IEC specified requirements.
- All electronic circuits used for fault indication and alarms should function normally.
We have over 10 professional technical service personnel with an average of more than 15 years of experience. Through their high-quality and highly professional support, we offer 24/7 technical assistance to ensure your equipment operates normally and efficiently under any circumstances. When you encounter any technical issues, please contact us promptly. We will first conduct online troubleshooting and guidance, but if the issue cannot be resolved remotely, we will dispatch technicians to your site to perform diagnostics and offer guidance, minimizing losses due to equipment-related issues. Furthermore, after resolving the problem, we will document the relevant issues and feedback to our headquarters for equipment improvement and upgrades.
Through regular online follow-ups with customers, we gather feedback to summarize common user experiences and implement product upgrades and iterations. If there are options for technical enhancements or upgrades to improve reliability on your specific equipment, we will offer these upgrades based on your equipment's current condition and the latest technology version. This will further enhance the product's usability or accuracy.
(Parts and Equipment Packaging, On-site Shipment)
Once the equipment is manufactured, we will promptly package it and arrange for professional logistics personnel to deliver it to the port. As soon as the goods are shipped, we will promptly notify you with the relevant shipping information, allowing you to arrange for personnel to receive it on time. Additionally, if needed, we can readily provide customers with spare parts for the product.
